You want to make a difference, to make things better. You have an idea for a new service, product, process, or business. Or maybe you just want to change the way things are done; you want to change the system.
You may not know exactly what it is, but you know intuitively that there’s a better way of doing things, a better way to help people driven by your belief in a better future.
Here’s your challenge: are you solving the right problem? Have you addressed root causes or are you only looking at superficial issues? Have you considered hidden connections to prevent unintended repercussions?
And once you answer these questions, how do you ensure that the change you intend is the change you make? What do people who will make the change happen, and people who will benefit from it, need before, during, and after?
This is what we do. We get the answers to all these questions and we ensure your idea becomes real. We help our clients create positive change in an unpredictable world.
Check out some of our clients!!
Our Clients
Learn about what you can expect when we work together!
The design process is the most effective and efficient means of getting organisations and individuals to new places.
Thinking Visually
We translate complicated ideas into clear visuals facilitating rapid understanding and effective communication.Collaborative Creation
We enrich customer insights & develop effective solutions by using diverse perspectives from across your organisation.Holistic Approach
We consider all interconnected elements within a problem space and their relationships within a broader context.Learning By Doing
We don't make reports, we make things throughout the process to challenge assumptions and test ideas with real people.Our Work
City of Kelowna
Using AI to tackle the housing crisis
Aligning AI chatbot capabilities with typical homeowner journeys to speed up the permit process.
Learn More
Rutland Community clinic
Reimagining a community health clinic
Co-creating a patient-centred experience with the communities it serves.
Learn More
city of salmon arm
Defining the value of municipal services
Understanding a service's value enables a municipality to meet residents' needs, ensuring satisfaction and positive community relations.
Learn More
thought leadership
The Five Dimensions of Customer Experience
Creating a framework to evaluate and create successful interventions to improve your customer experience.
Learn More
Contact Us
We're always looking for great partners who want to make things better. If you have something specific in mind or just want to learn more about what we do, we'd love to hear from you!
We acknowledge that we reside and operate on the traditional, ancestral, and unceded territory of the Sqilx’w/Syilx (Okanagan) peoples. We are grateful to all Indigenous communities for their stewardship of this land and for sharing it with us.